Refund policy
RETURN AND REFUND POLICY
Last Updated: November 3, 2026
Thank you for shopping with liquietpetal. We are committed to providing a transparent and convenient return experience for orders placed through https://liquietpetal.shop.
1. 30-DAY RETURN PERIOD
Customers may request a return within 30 calendar days after receiving their order.
For ordinary change-of-mind returns, products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original accessories and packaging where reasonably possible.
These requirements do not restrict legal rights concerning defective, damaged, or incorrectly described products.
2. FREE RETURN SHIPPING
We provide free return shipping for eligible returns requested within the 30-day period.
To start a return, email chriscal.po@outlook.com with your order number and relevant product details.
We will provide an authorized return address, a prepaid shipping label, or another return arrangement at our expense.
Please do not return merchandise to an unconfirmed business address.
3. RETURN REQUEST PROCEDURE
- Contact our customer service team within 30 days of delivery.
- Provide your order number and the product details.
- Follow the authorized return instructions.
- Keep proof of return shipment until your request has been resolved.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If a product arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and photographs where available.
We will arrange an appropriate repair, replacement, or refund under applicable consumer protection laws.
5. REFUND PROCESSING
After receiving your returned merchandise or acceptable evidence of return, we will review the request and issue any approved refund to the original payment method.
Refunds typically appear in your account within 3–7 business days after issuance, depending on your bank or payment service provider.
Any applicable statutory refund deadline will take priority.
6. EXCHANGES
Exchanges depend on product availability. Please contact customer support before requesting an exchange.
If an exchange is unavailable, an eligible return and separate new purchase may be arranged.
7. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us promptly.
We will attempt to cancel orders before dispatch. Orders already shipped may follow the return procedure.
Mandatory statutory cancellation rights remain unaffected.
8. SHIPPING CHARGES AND TAXES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Applicable sales tax, VAT, and other obligations will be handled according to relevant law.
Qualifying standard outbound delivery charges will be refunded where legally required.
9. UK CONSUMER RIGHTS
Eligible UK consumers generally have 14 days after receiving an online order to cancel without giving a reason, followed by another 14 days to return the goods.
Applicable refunds, including qualifying standard delivery charges, will be made within legally required timeframes.
Certain statutory exceptions may apply to particular categories of merchandise.
Our 30-day free return service provides additional benefits without reducing mandatory consumer rights.
10. CUSTOMER SUPPORT
Store Name: liquietpetal
Website: https://liquietpetal.shop
Customer Service Email: chriscal.po@outlook.com
Please contact us before returning merchandise so that we can provide the appropriate instructions.